Privacy Policy for Ceylon Tour Packages

This Privacy Policy applies to ceylontourpackages.com and to information submitted through our contact, package inquiry and trip planning forms.

“Ceylon Tour Packages”, “we”, “our” and “us” refer to the operator of Ceylon Tour Packages in Sri Lanka. “You” refers to a visitor, traveller, customer or person submitting an inquiry.

We process information in accordance with applicable privacy and data protection requirements. Where a law grants additional rights, we will respect those rights to the extent they apply.

• Respond to questions and travel inquiries.
• Review travel dates, routes, group size and interests.
• Prepare tour, chauffeur and transport recommendations.
• Communicate about a package, quotation or requested service.
• Provide customer support before, during or after a journey.
• Operate, maintain, secure and improve the website.
• Measure website performance and visitor activity.
• Detect spam, abuse, fraud and technical problems.
• Meet legal, accounting and record-keeping obligations.

We do not sell personal information. We may share it only where reasonably necessary with:

• Team members responsible for inquiries and customer support.
• Chauffeurs, guides, transport providers or travel partners needed for a requested service.
• Website hosting, email, security, analytics and technical service providers.
• Professional advisers such as accountants, legal advisers or insurers.
• Regulators or public authorities where disclosure is legally required.
• A lawful successor organisation during a business transfer or restructuring.

Cookies are small files stored by a browser. We may use essential cookies for security, forms, website operation and preferences.

We may use Google services, including Google Analytics through Site Kit, to understand traffic and website performance. Analytics may use cookies such as _ga to distinguish visitors and sessions. Information may include page views, browser and device details, approximate geographic information and interaction events.

Where required, optional analytics or advertising technologies should follow your cookie-consent choices. You may also manage or delete cookies through your browser settings.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, travel planning, legal, tax, accounting, dispute resolution and security requirements.

General inquiries that do not become bookings may be deleted or anonymised when no longer needed. Booking and transaction records may be retained longer where required by law or legitimate record-keeping obligations.

We use reasonable organisational and technical safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include encrypted website connections, access controls, authentication, software updates, spam protection, backups and reputable hosting and email services.

No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

To submit a request, email contact@ceylontourpackages.com. We may verify your identity before completing a request. Some rights are subject to legal exceptions.

Our website and inquiry forms are intended for adults arranging travel. We do not knowingly ask children to submit personal information directly through the website.

An adult arranging family travel may provide the number of children travelling and information reasonably needed to plan the journey. Please avoid unnecessary identifying or sensitive information about a child.

The website may link to third-party websites, social networks, maps, communication tools or other services. Their privacy practices are controlled by their respective operators.

Please review a third party’s privacy information before submitting personal information to it.

We may update this policy when our services, technology or legal obligations change. The revised version will be published on this page with an updated “Last Updated” date.

For questions about this policy or to make a privacy request, contact: